Parallel WP Support Center

Our Knowledgebase for Helpful Guides, Articles, Answers, and Support.

General

Why Should You Choose Parallel WP?
Here at Parallel WP, we are committed to providing you with all the tools you need to create your online masterpiece. We don’t believe you should be held back when it comes to your online success – we also don’t believe you should have to pay for each and every feature you want your website to have. With Parallel WP, you can rest easy knowing a modern, professionally designed website is just around the corner.
What is Your Refund Policy?

For Memberships, we offer no-questions-asked refunds to all customers within 7-days of your purchase. If you are not satisfied with our services, simply contact us we will refund your purchase right away. Our goal has always been to provide you with the tools for online success. While we make every effort to provide superb service, if you are not thrilled with our services or are not enjoying the experience, then we humbly apologize and honor your request.

For all other products and services, we offer a 30-day, ZERO questions asked guarantee.

Do You Offer Support?
Yes, we provide 24/7 support to all customers. Contact us anytime to receive assistance on any issue you may be experiencing.
Is Custom Coding Provided with Parallel WP Membership Plans?
Yes. While we have many tools and training for you to create your awesome website, upon request we will do our best to provide a solution for any need you may have. To begin, give us a call and discuss your need. We will do the rest.

User Guides

Can I Use Any of the Extensions, Designs, etc on My Website?
Yes, all our extensions, layouts, designs, and add-ons are at your disposal. Use them freely to build and “Grow Big with Parallel WP!” For downloadable material, we don’t place any restrictions on how many times you can download or use our products, nor do we limit the number of sites you can use them on.
Domain Mapping to Google Domain

Want to use your Google Domain with us, no worries. Follow this simple guide and you’ll be all set to point your site with us to your custom domain. To begin, Click Here.

Domain Mapping to GoDaddy Domain

Want to use your GoDaddy Domain with us, no worries. Follow this simple guide and you’ll be all set to point your site with us to your custom domain. To begin, Click Here.

Memberships

How Does Parallel WP Memberships Work?
Once you’ve selected the membership plan that’s right for you, you’ll have full access to the Parallel WP dashboard where you can begin creating your new website. If you have chosen to utilize our Parallel WLA, simply complete the form and we will create your new website for you.
How Does Parallel WP Affiliates Program Work?

Its simple – sign up for free and earn up to 30% commission on all sales referred by you to us. Click Here for more information and to join!

Parallel WLA

Getting Started with Our Parallel WLA Service
It is easy to get your new website up and running with our Parallel WLA service. You simply complete the form and provide the content and images; we will handle everything else. If you don’t have any images, no worries. We can provide professional images that will fit your site perfectly.

The best part of this service – we build you a website that fits your style, as well as your needs – in days, not months.

Can I Give Feedback on the Website as it's Being Built?

Once published, we make it easy for you to update your site on your own. You can log in to your account and make any changes/updates to your website on the fly. If you need to make bigger changes, we’ve got you covered and are always available to help.

As a Parallel WP Member, and depending on the plan chosen, you will receive up to 10-hours of onboarding that includes design, updates, and revisions – for FREE!. Need more time and dedication to your website design, we’ve got you covered. Purchase updates as needed for a low hourly rate. Our designers will handle any request you have – after-all, “It’s Your Vision, We’re Just Here to Help!”

How Do I Get Started After Submitting a Request for Parallel WLA?
Simply give us a call or we’ll call you the next business day to discuss the specifics of your design request. Then sit back and relax as we get underway on your new website.

Designs & Extensions 

Are Your Products Genuine?

Yes. We actively subscribe to all product authors listed on our website. We download from them and then redistribute to you. The downloads are not altered in any way.

Are Your Downloads Legal?
Yes, all layouts, designs, templates, and extensions distributed are 100% open-source with the GNU GPL.
What is GPL?
GPL means General Public License. WordPress is open-source software released under GNU General Public License (GPL). It was created by forking another GPL-licensed project; in fact, almost all the top layout, design, template, and extension developers follow the GPL.
Do You Provide License Keys?
Unfortunately, We do not. We do not provide, lease, release, or resell developer license keys. All the products offered on our website are licensed under the GNU General Public License (GPL). As such, unless you are wanting to activate automatic updates, you do not need license keys to use any of our products in your projects – regardless of how many installs you need.
Are You Affiliated with the Developers?
No. RS Hosting & Design / Parallel WP is not affiliated, associated, authorized, endorsed by, or in any way related to any of the developers, including, but not limited to: WordPress, WooCommerce, WooThemes, Elegant Themes, Rocketgenius Inc., GravityForms, iThemes, OnTheGoSystems, AppThemes, etc.